Please contact us before returning an item (Email or call 01202 730630) so we can ensure you are sending it to the right address and that it has the relevant information with it so we can associate it to the correct order, the returns address is
Bournemouth Baby Centre
Unit 11, Endeavour Business Park
Crow Arch Lane
60 Days No Quibble Returns
At Bournemouth Baby Centre we offer a 60 day no quibble returns period on all products , if you change your mind provided the item is still in its original packaging with all labels attached and in a saleable unused condition. If the items were specially ordered in for you from a range that we don't normally stock then this does not apply and additional extra restocking fees may apply. Please allow up to 14 days for the refund to processed.
To process a return please use the contact form and provide your full name , order number and product you would like to return or you can also email us directly firstname.lastname@example.org or call 01202 730630.
You can either arrange the return at your own cost and risk with a courier of your choice or we can arrange collection for you at a cost of £25 per box (for furniture, up to £40 per box). Please arrange a return first and do not just send something back without notifying us first.
If you wish to return something that originally incurred a delivery charge such as a £3.95 charge for an order under £49.99 , Saturday delivery charge , or non UK Mainland / Scottish Highlands address this delivery charge would not be refunded and would be minused from the order total.
If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace the item for you - Exclusions, terms and conditions apply.
Items that develop a faulty after 30 days of purchase will be covered under a manufacturer’s warranty and we will ensure we rectify the fault accordingly or send out replacement parts. The length of your warranty depends on the brand but everything purchased through Bournemouth Baby Centre comes with at least a 1 year guarantee , please see Warranties and/or product instruction manual.
The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:
- Normal wear and tear
- Misuse such as, but not limited to, improper storage and product care
- Maintenance and use other than that indicated in the user guide
- Failure to follow the instructions in the user guide
- Abuse, neglect, carelessness or accident
- Modification or alteration of the product
- Air transportation or freight damage
- Damage to tyres such as holes, punctures or tears
- Mounting or installation of third party products such as buggy boards that are not recommended by the manufacturer
We will refund all returned ordered within 2 working days of receiving the goods back into our warehouse, refunds can take upto 14 working days to show back into your account.