Every product purchased through Bournemouth Baby Centre is covered by at least a 12 Month warranty against manufacturing faults and defects. The warranties we offer depend on each individual brand , we have exactly the same warranty you would get if you bought direct from iCandy (5 years) and Silver Cross (3 years) on wheeled goods.

Overview of Warranties on most popular brands , please ask if you need more info

Angelcare - 1 year

BabyStyle - 1 year

BabyZen - 2 years

Bugaboo - 2 years  (3 years if Product registered within first 30 days of purchase)

Chicco - 2 years

Cosatto - 4 years (WOW XL travel System 10 years)

Cybex Car Seats - 3 years

Cybex Pushchairs - 2 years

Doona - 2 years

Egg - 2 years on Pushchairs, 1 year on Accessories

GB - 3 years Car Seats , 2 years Pushchairs

iCandy - 5 years on Prams & Pushchairs, Accessories 1 year

Ickle Bubba - 4 years

Joie - 2 years

Joolz - Lifetime

Maxi Cosi - 2 years (If registered within 3months Lifetime warranty)

Mountain Buggy - 1 year included - able to upgrade to 3 years

Nuna - 2 years

Out n About - 2 years

Phil & Teds - 1 year

Silver Cross - 3 years on Prams & Pushchairs , Car Seats - 2 years Accessories 1- year

UPPAbaby - 2 years

Venicci - 1 year

Returns Procedures

Please contact us before returning an item (Email or call 01202 730630) so we can ensure you are sending it to the right address and that it has the relevant information with it so we can associate it to the correct order, the returns address is

Bournemouth Baby Centre

Unit 16 Station Approach

Bournemouth

BH1 4NB

60 Days No Quibble Returns

At Bournemouth Baby Centre we offer a 60 day no quibble returns period on all products , if you change your mind provided the item is still in its original packaging with all labels attached and in a saleable unused condition. If the items were specially ordered in for you from a range that we don't normally stock then this does not apply and additional extra restocking fees may apply. Please allow up to 14 days for the refund to processed.

To process a return please use the contact form and provide your full name , order number and product you would like to return or you can also email us directly bournemouthbaby@live.co.uk  or call 01202 730630.

You can either arrange the return at your own cost and risk with a courier of your choice or we can arrange collection for you at a cost of £19.95 per box (for furniture, up to £40 per box). Please arrange a return first and do not just send something back without notifying us first.

If you wish to return something that originally incurred a delivery charge such as a £3.95 charge for an order under £49.99 , Saturday delivery charge , or non UK Mainland / Scottish Highlands address this delivery charge would not be refunded and would be minused from the order total.

Manufacturing Faults

If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace the item for you - Exclusions, terms and conditions apply.

Items that develop a faulty after 30 days of purchase will be covered under a manufacturer’s warranty and we will ensure we rectify the fault accordingly or send out replacement parts. The length of your warranty depends on the brand but everything purchased through Bournemouth Baby Centre comes with at least a 1 year guarantee , please see Warranties and/or product instruction manual.

The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:

• Normal wear and tear 
• Misuse such as, but not limited to, improper storage and product care
• Maintenance and use other than that indicated in the user guide
• Failure to follow the instructions in the user guide
• Abuse, neglect, carelessness or accident
• Modification or alteration of the product
• Air transportation or freight damage
• Damage to tyres such as holes, punctures or tears
• Mounting or installation of third party products such as buggy boards that are not recommended by the manufacturer

Refunds

We will refund all returned ordered within 2 working days of receiving the goods back into our warehouse, refunds can take upto 14 working days to show back into your account.

UK Mainland 1-5 Working Days (Excludes Scottish Highlands)

• FREE Delivery on all orders over £49.99
• Sent via Tracked DPD & APC delivery service
• If order is Under £49.99, a delivery charge of £4.95 will be applied
• Any product not in stock will display 'Pre Order'
• Saturday Delivery is available for £14.99 (If ordered before 3pm on Friday) and the total order weight is under 25Kg( Excludes Furniture and v.large items)
• Items of Furniture and Furniture Sets may take longer depending on the Brand 
• During Bank holidays, and busy periods such as Black Friday and Christmas expect delays

Scottish Highlands 2-6 Working Days , Scottish Island 2-5 Working Days

• £19.95 Delivery Charge regardless of order value (Extra Delivery Charges For Few Brands)
• Postcodes applicable: AB31-38, AB41-56, FK17-21, G83, All 'IV', KW0-17, PA20-78, PH15-99, ZE

Northern Ireland 2-6 Working Days

• £19.99 Delivery Charge and a maximum order weight limit of 30kg Postcodes applicable: All 'BT' postcodes
• We do not deliver items of furniture to these locations

Isle of Man 2-6 Working Days

• £29.99 Delivery Charge regardless of order value (Extra Delivery Charges For Few Brands)
• Postcodes applicable: All 'IM' postcodes
• We do not deliver items of furniture to these locations

Isle of Wight (2-6 Days)

• £19.99 Delivery Charge and a maximum order weight limit of 30kg
• We do not deliver items of furniture to these locations

Southern Ireland 2-6 Working Days

• £19.95 Delivery Charge and a maximum order weight limit of 30kg
• We do not deliver items of furniture to these locations

Scilly Islands (2-6 Days)

• £19.99 Delivery Charge and a maximum order weight limit of 25kg
• Postcodes applicable: TR21, TR22, TR23, TR24, TR25
• We do not deliver items of furniture to these locations