Please contact us before returning an item (Email or call 01202 730630) so we can ensure you are sending it to the right address and that it has the relevant information with it so we can associate it to the correct order, the returns address is
UK Baby Centre
Unit 11, Endeavour Business Park
Crow Arch Lane
30 Days No Quibble Returns
At UK Baby Centre we offer a 30 day no quibble returns period on all products, if you change your mind provided the item is still in its original packaging with all labels attached and in a saleable unused condition. If the items were specially ordered in for you from a range that we don't normally stock, then this does not apply and additional extra restocking fees may apply. Please allow up to 14 days for the refund to processed.
To process a return please use the contact form and provide your full name , order number and product you would like to return or you can also email us directly firstname.lastname@example.org or call 01202 730630.
You can either arrange the return at your own cost and risk with a courier of your choice or we can arrange collection for you at a cost of £25 per box (for furniture, up to £40 per box). Please arrange a return first and do not just send something back without notifying us first. Unfortunately, if furniture has been assembled, we are unable to accept it back for return, so please check the colour before assembly.
If you wish to return something that originally incurred a delivery charge such as a £4.95 charge for an order under £49.99, Saturday delivery charge, or non UK Mainland / Scottish Highlands address this delivery charge would not be refunded and would be reduced from the order total.
Please make sure that the package is opened and/or repacked in a reasonable condition. When returning the item, make sure there are no odours on the item, as these will be reflected in your refund.
Any order that is cancelled after it has been dispatched will still incur a delivery charge that will reflect in your refund. This included items eligible for free delivery. We can take up to 48 hours to respond to emails. If you need to cancel an order, please call us.
For more details, please visit https://discountbabyequip.co.uk/policies/terms-of-service
NOTE: If you order multiple items and receive a free delivery for all orders over £49.99, a return of a non-faulty item which reduces the total order value to less than £49.99 will incur a charge of £4.95 to cover the original shipping fees that will be deducted from your refund amount.