Please note we currently Ship to UK , Ireland, France and Germany addresses, if you live somewhere else in the European Union please call or email us for a quote
Delivery of goods within England, Wales & Southern Scotland is FREE on all orders* over £50 and only £4.95 (inc vat) on all orders up to £50.00. We aim to despatch all 'In Stock' orders within 48 hours. We use Royal Mail for small items and Interlink Express or APC for larger shipments. All orders are despatched insured and remain the property of Discount Baby Equipment until signed for. *All items of furniture will incur an extra charge for delivery we are unable to deliver furniture to Northern Scotland, Northern Ireland and all Islands off the coast of Britain....See Below:
Shipping & Handling Non- Mainland UK and parts of Scotland.
Northern Ireland, Jersey, Guernsey, Scily Isles, Isle of Wight, Isle of Man and some addresses in Scotland - (Highlands and rural areas) will incur additional delivery charges on small parcels, we are unable to deliver furniture and over sized items to these locations. Our check out will pick up whether an extra charge is to be made when you enter your address.
Delivery time on 'in stock' orders to France and Germany is 3-5 working days, delivery time to Ireland is 2-3 working days.
We offer a Saturday delivery service to most of the mainland UK at a cost of £14.95, orders must be received no later than 3:00pm on the Friday before. Furniture and large cots are excluded from Saturday delivery due to their size and weight . Unfortunately we are unable to offer this service to the Scottish Highlands and islands, Northern Ireland, Isle of Wight, Isle of Mann , France. Germany and Ireland. Please call 01202 730630.
Collect in Store
All items ordered Online can be collected from our Bournemouth store FREE OF CHARGE. You will need to bring the card you paid with and 1 form of ID showing your current address or 2 pieces of identification showing your address if you have paid by Paypal.
Furniture Set Delivery Times
Silver Cross, Boori, Mamas & Papas and Kidsmill Furniture sets come direct from the manufacturer. Please allow the following delivery times:
Silver Cross 4-6 weeks, Boori 3-6 weeks, Mamas and Papas 1-3 weeks, Kidsmill 3-6 weeks
We only deliver furniture items within the UK
Deliver and Build
We also offer a local (approx 30 mile radius) Deliver and Build service which for £170 (3 pc furniture set). Please call our Bournemouth Store for more details.
We aim to despatch all ’In Stock’ orders within 48 hours.
If unfortunately a parcel arrives damaged or appears to have been opened during transit, please sign for as 'damaged' or ' unchecked' so a claim can be processed
Any failed deliveries must be reported within 7 days of the delivery confirmation email/text.
Wrong Delivery Address / Delivery address different to Billing address
If you provide us with a wrong delivery address and your goods are signed for by another party, Bournemouth Baby Centre cannot be held responsible for any losses you may incur as a result.
If your item is not in stock, it will show as ’Available to Pre-Order’. We will back order for you and advise you by email of an approximate delivery date.Most orders will be fulfilled within 30 days.
Please note for security reasons finance orders must be shipped to the address used for the finance application.
Finance is only available to UK customers
If you decide to return any item, you will need to notify us within 15 days of receiving it. You will then have a further 14 days to get the item back to us. Once we have received them and provided that it is in perfect, unused condition, complete with all labels attached and any instruction manuals, we will refund your credit/debit card/Paypal payment (please allow up to 14 days).
Please note that any costs incurred returning unwanted items to us are at your expense unless the return is a result of our error. Please email or telephone us before returning any item stating your reason for return. We can arrange to collect unwanted items at a cost of £25 per box - Mainland UK only (excluding some addresses in Scotland and Northern Ireland). Please call for a quote for collection from all other parts of the the UK.
If you wish to return items at your own cost rather than our pick up service, please return to : Bournemouth Baby Centre, Unit 16 Station Approach, Bournemouth, BH1 4NB.
Non UK customers please note delivery times and charges vary depending on country and maximum warranty is 12 months on any product , please check with our service team on particular products as warranty may vary. Pick up charges from non UK countries is £30 per box or you can send back at your own expense
Non UK mainland customers please notr heavy furniture such as cots, dressers and wardrobes cannot be shipped out the the UK due to weight and risk of damage, please call 01202 730630 if you are unsure before ordering to avoid dissapointment
Delivery / Signature Disputes
In the case of a delivery which has been signed for but gone missing at the delivery address, or been requested for the parcel/s to be left in a 'safe' location and then gone missing an investigation will be started as this a criminal offence of theft from a property. the driver will be interviewed and go back to your address again to confirm where he left the parcel and then an investigation on the theft of this item will start. DPD / APC Security manager will start by asking if you and your neighbours if you/they have cctv on their properties or vehicles to see if there is any footage of the theft from your property and then go from there. Possibly the police may have to be involved. Unfortunately this process can take upto 7 working days for this to complete. After this a Denial of receipt letter will be sent to you a you must sign and return it before any replacement will be sent out.